Privacy Policy

Effective Date: 22 October 2025

1. Introduction

Locksmith in East London (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information.

2. Data Controller

We are the data controller responsible for your personal data.
📞 Call: +44 7985 423971
✉️ Email: info@locksmithineastlondon.co.uk

3. Information We Collect

We may collect:

• Contact details (name, phone, email, and service address).

• Job information (service type, lock type, access instructions).

• Payment details (processed securely; card data not stored).

• Website usage data (IP, browser, pages visited via cookies).

• Communications (emails, messages, calls).

4. How We Use Your Information

• To provide and manage locksmith services.

• To process payments.

• To respond to enquiries and provide customer support.

• To improve our website and services.

• To comply with legal or regulatory requirements.

• For marketing, only with your consent.

5. Legal Basis for Processing

We process your data under:

• Contract: To deliver services you request.

• Legitimate interest: To improve our operations.

• Consent: For marketing or optional communications.

• Legal obligation: To comply with UK law.

6. Sharing Data

We may share data with:

• Payment processors and IT service providers.

• Law enforcement where legally required.

• Third parties only with your explicit consent.

7. Data Retention

We keep your data as long as needed for business, legal, or tax purposes, then securely delete it.

8. Security

We use reasonable measures to protect personal data against loss, theft, or unauthorised access.

9. Your Rights

You have the right to:

• Access your personal data.

• Correct or delete inaccurate information.

• Object to or restrict processing.

• Withdraw consent for marketing.

• Lodge a complaint with the ICO (Information Commissioner’s Office).

10. Marketing

You’ll only receive marketing messages if you’ve opted in. You may opt out anytime.

11. Third-Party Links

Our website may link to third-party sites — we are not responsible for their privacy practices.

12. Children’s Privacy

We do not knowingly collect data from individuals under 16.

13. Updates to This Policy

We may update this Privacy Policy occasionally. The updated version will be posted here with a new Effective Date.

14. Contact

Locksmith in East London
📞 Call: +44 7985 423971
✉️ Email: info@locksmithineastlondon.co.uk

“Locksmith in East London” is a trading name of Locksmith in East London Ltd. Company Number 16807003”